Liqui Moly South Africa Privacy Policy
Effective Date: 03 July 2025
Liqui Moly South Africa are committed to protecting your privacy and developing technology that gives you a safe and powerful online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites and use our services. This policy complies with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.
By using our websites or services, you consent to the practices described in this policy. This policy applies to all Liqui Moly South Africa digital properties, including the main website, online shop, academy, and Liqui Moly Advantage app landing page. Specific terms and conditions may apply to each platform and are available on their respective sites.
- Information We Collect
We collect several types of information:
Personal Data
Information that identifies you as an individual, including:
- Name and surname
- Email address
- Phone number
- Home or work address
- Delivery address
- Billing details
- Demographic information such as postal code, age, gender, preferences, and interests
Usage Data
Information about how you access and use our websites, including:
- Your IP address
- Browser type and version
- Device identifiers
- Pages visited and time spent on them
- Referring website addresses
App-Specific Information
If you use the Liqui Moly Advantage mobile app, additional information such as device details, log data, and app usage statistics may be collected. The app may also use third-party services such as Google Play Services, which collect data in accordance with their own privacy policies. For more details, please consult the privacy notice available via the app store or on the app landing page.
Cookies and Tracking Technologies
We use cookies, beacons, tags, and scripts to:
- Personalise your experience
- Store your preferences
- Track website usage and performance
- Improve security
Examples of cookies we use:
- Session Cookies (operate our services)
- Preference Cookies (remember your settings)
- Security Cookies (protect your account)
You may set your browser to refuse cookies, but some features of the site may not work properly if you do.
- How We Use Your Information
Liqui Moly uses your information to:
- Operate and maintain our websites and services
- Process orders and deliver products
- Provide customer support and manage your account
- Send you service-related communications
- Inform you about promotions, products, or services you may find interesting (you can opt out at any time)
- Conduct surveys or research about your opinions
- Perform analytics to improve our services and develop new ones
- Detect, prevent, and address technical issues or misuse
- Sharing and Disclosure of Information
We do not sell or lease your personal information to third parties.
We may share your information:
- With trusted service providers who assist us in operating our services (e.g., delivery companies, IT providers, marketing support). They are required to keep your data confidential.
- If legally required to comply with laws or respond to valid legal processes.
- To protect the rights, property, or safety of Liqui Moly, our users, or the public.
- In connection with a business transaction (e.g., merger or sale), where permitted by law.
- With analytics and hosting providers, mobile platform services, or other technical partners necessary to operate mobile or web-based functionality.
- International Data Transfers
Your information may be transferred to—and processed in—countries other than your own. By using our services, you consent to the transfer of your information to South Africa and any other applicable jurisdictions, subject to applicable data protection laws.
- Security of Your Information
We use commercially acceptable measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure. If you create an account on any of our platforms, we store your profile information to facilitate login, order management, or progress tracking. You are responsible for maintaining the confidentiality of your login credentials.
- Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data without parental consent, please contact us, and we will take steps to remove it.
- Your Data Rights
Depending on your location and applicable law, you may have rights to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
Data Retention
We retain your personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Specific retention periods may vary depending on the nature of the data and applicable regulations.
To exercise any of these rights, please contact us at info.za@liqui-moly.co.za.
- External Links
Our websites may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any information.Some content on our websites may include embedded media or tools from third-party sites. These may collect data about your interaction with the content as if you visited the external site directly. Please refer to their respective privacy policies.
- Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes via email or by posting a prominent notice on our website before the change becomes effective. Please review this policy regularly.
- Contact Us
If you have questions about this Privacy Policy or your data, please contact:
Liqui Moly South Africa (Pty) Ltd
84 Park Avenue South
Highway Business Park
Rooihuiskraal Ext 31
Centurion, 0157
Tel: +27 11 026 5515
Email: info.za@liqui-moly.co.za
